At [Your Store Name], customer satisfaction is our priority. If you’re not completely happy with your purchase, we’re here to help.
Refund Eligibility
To qualify for a refund, your item must meet the following conditions:
- The item must be unused and in the same condition you received it
- It must be returned in its original packaging
- You must have a receipt or proof of purchase
- The request must be made within 30 days of receiving the item
Non-Refundable Items
Please note, we do not offer refunds on the following:
- Gift cards
- Sale or clearance items
- Personalized or custom-made products
- Downloadable digital products
- Items marked as “Final Sale”
How to Request a Refund
- Email us at [your email address] with your order number and reason for the refund request.
- Once approved, we will send you return instructions and, if applicable, a return shipping label.
- Ship the item back to us. After we receive and inspect it, we’ll notify you about the status of your refund.
Refund Process
- If your return is approved, a refund will be issued to your original payment method within 5–10 business days.
- Shipping fees (if any) are non-refundable.
- If the item was marked as a gift, you’ll receive store credit instead of a monetary refund.
Late or Missing Refunds
If you haven’t received a refund yet:
- Double-check your bank account or credit card statement
- Contact your credit card company; it may take some time before your refund is officially posted
- Still no luck? Contact us at [your email address]
Need Help?
For questions related to refunds or anything else, please reach out to us:
📧 Email: [your email address]
📞 Phone: [your phone number]
We’re happy to assist you!
